Shipping policy
We are only able to ship items mainland USA.
Our return policy is for store credit only in the form of a digital gift card.
Online Return Policy
Once your item(s) have been delivered you have 3 business days to notify Two Sisters Boutique of any defective or missing items. If you would like to return an item you must do so within 10 business days after the delivered date.
With your return, you must contact us immediately through email, phone or Facebook Messenger.
The items must be:
- Unworn
- Unwashed
- Tags Attached
- Returned in Original Packaging
The customer is required to pay return shipping costs. It's strongly encouraged to get a tracking number when you send your package back to ensure proper delivery. Two Sisters Boutique is not responsible for lost items in the mail!
Once Two Sisters Boutique receives your return please allow 5 business days to process your return. If your item is correctly returned (unworn, unwashed, & tagged) you will be issued a gift card in the amount you paid, less $3 for a re-stocking fee per item. Your gift card will be sent electronically to the email address provided from your original order. The customer also has the ability to return an item in-store to avoid paying shipping fees. However, you will still be charged a $3 restocking fee. This restocking fee will come out of your returned amount via emailed gift card.
If you are simply exchanging your item for a different size you will not be charged a restocking fee!
If your item is returned incorrectly you will be notified and have 10 business days to come into the store and get your item back. We will not ship it back to you! After that time allotment your item will then be donated to local charities.
These items are non-returnable:
- Leggings
- Jewelry
- Intimates
- Skin Care & Makeup
- Holiday Items
- Items Discounted Over 20%
- Swimwear
We will steam each piece and inspect them for any flaws or defects before packing them up ourselves. To reduce the want or need for return of items purchased online we will offer a detailed description of each item along with multiple photographs taken by our very own staff. You also have the option to come in and try items on before making your purchase.
Shipping Information
All mainland USA online orders of $100 or more qualify for Free Shipping if your subtotal is less than $100 an $8 shipping & packaging charge will apply. We do not ship internationally. Our pricing applies to mainland USA. Please contact us if you are interested in placing an order in Hawaii or Alaska as we will need to consider an additional shipping amount.
If you are located in 54868 or 54817 please opt for In Store Pick Up if you’re in the 54868 area. Add in the special notes box on your order page if you would like to pick up in Birchwood or Rice Lake, WI.
Shipping charges have continued to rise and this is a necessary method to keep our business going.
Curbside pick-up available upon request. Please add details to special request box and call when you arrive.
Thank you for Supporting LOCAL
Your items will usually ship from our store using USPS. Standard Shipping will be used however if you need to receive your package quickly you have the option to purchase online and pick up in store during our regular business hours.